ESP:
ENG:
Felipa: Hi I'm Felipa. The doctor wanted me to follow up with you on a couple of things before you leave. Before we do that, I just need to verify some information. It won't take a lot of time.
So I have that you live at 126 Spring Mountain Rd in Las Vegas and your home phone number is 702-785-4432.
Fatima: No, I'm now living with my sister at 897 Sewell Street, 89102. The zip code is the same. Also my phone number has changed: 702-652-9887. It's my cell phone.
Felipa: OK, let me just confirm: 702-652-9987.
Fatima: Yes.
Felipa: The doctor wanted me to schedule you for a mammogram. Guadalupe Center is close to where you live. Would that work for you?
Fatima: It's not that far but I don't have a car and the buses don't come very often.
Felipa: I can give you a voucher for a cab to get you there and back. Would that work?
Fatima: That would be very helpful. Thank you.
Felipa: Right now there's a month wait but I'd still like to get it scheduled. What would be the best day and time for you to go?
Fatima: I work evenings on Tuesday, Thursday and Friday so during the day on one of those days would be best.
Felipa: Just in case there is not a Spanish speaker available on that day, I'm going to call Interpreter Services to make sure there is someone there who can interpret for you. Does that sound good?
Fatima: Yes
Felipa: Do you have any other questions?
Fatima: No.
Felipa: OK, I'll try to call you later today once I have it scheduled. I don't work tomorrow so, if I don't get back to you today, another Community Health Worker named Susana will call you tomorrow.
Case Study Assignment: Felipa and Fatima
What does Felipa need to note in order to make sure that she follows up on Fatima's case? What are the key things that Felipa needs to document about this case in order to properly fill out the required paperwork and communicate with her team? Refer to the module and follow proper documentation techniques.
